User Terms Conditions

User Terms, Conditions and Regulations of “OZO Delivery” Platform

These conditions and regulations are considered to be an official agreement “Contract” between OZO Delivery Company for Communication and Information Technology, the owners of “OZO Delivery” trademark and the delivery "Service Users". These service conditions regulate your use of “OZO Delivery” which is an electronic platform that allows service providers to provide services of purchasing on behalf of customers and providing delivery to locations pre-defined by the customers including customers’ residences. Therefore, the use of services provided by “OZO Delivery” platform constitutes your consent to this Agreement and its provisions. Consequently, you shall not use the platform in case you do not agree with the terms and conditions presented in this Agreement.

“OZO Delivery” reserves the right to modify or change these terms and conditions without prior notice, and it is your responsibility as a user of the platform to periodically review the terms and conditions of use for updates that may occur to these terms and conditions. Moreover, we urge you to review our privacy policy to learn more about how “OZO Delivery” uses the information provided by the users of the platform

INFORMATION ABOUT US

OZO Delivery is a mobile application operated by OZO Delivery Company for Communication and Information Technology ("we" or "us" or "OZO Delivery"), incorporated and registered in Egypt, whose registered office is at 19- Block 26– District 1- City of 15th May- Cairo. OZO Delivery is a business where the Order is purchased and delivered by independent Agents (our "Partner Agents").

PURPOSE

The purpose of our Service is to provide a simple and convenient delivery service to you, linking you to the Partner Agents and allowing you to order your needs from them. OZO Delivery markets products on behalf of our Partner Stores & Restaurants, concludes orders on their behalf and delivers to you.

Right to Obtain the Services

You acknowledge and guarantee the following:

  1. Your use of “OZO Delivery” services have never been suspended, and you have never been prevented from using the services at any time.
  2. You are not a competitor to “OZO Delivery”, and you do not provide any competitive product to the services provided by “OZO Delivery”.
  3. You have full power and authority for the contract, and you shall not breach any law or contract. You do not have any case law, arrest warrants or claims by the security authorities.

Pledges and Guarantees

You acknowledge and guarantee that you shall:

  • Comply with all applicable laws and regulations in Egypt and Kingdom of Saudi Arabia.
  • Provide correct and accurate information to “OZO Delivery” and update it regularly.
  • Review and comply with any notices and notifications sent by “OZO Delivery” regarding your use of the services provided by “OZO Delivery” platform.
  • Use the service or platform for legitimate purposes only, and not to purchase or receive any illegal or fraudulent materials.
  • Not use the service or platform to cause harm, harassment or inconvenience of anyone.
  • Agree to the exchange of information between companies within the platform regarding your executed dealings, and in order to rate the dealings with you.
  • Not obstruct proper operation of “OZO Delivery” platform.
  • Not attempt to harm the service or platform by any means.
  • Not copy or distribute the platform or any other contents without obtaining a written permission from “OZO Delivery”
  • Keep the password of your account, or any other identification methods we provide you with in order to log into your account, secure and confidential.
  • Provide us with all the evidence that proves your identity at the sole discretion of “OZO Delivery”.
  • “OZO Delivery” may refuse to offer the service or the use of the platform without giving reasons.

Intellectual Property Rights

All the Intellectual property rights of this platform and all the materials related to it or that show on it (which includes any content that “OZO Delivery” presents, enrolls, as well as the entire content downloaded on the platform by “OZO Delivery” is a property of “OZO Delivery” and “OZO Delivery” has the right of disposition of property. You shall not produce or allow any person, for any reason, to use or reproduce the services or any trademarks or any other trade names that appear in the services.

Scope of License

“OZO Delivery” grants you a non-exclusive license that cannot be transformed, surrendered, sublicensed or terminated in order to obtain our services and use them for personal uses only, (For example, but not limited to, not for any commercial purposes). According to this Agreement, you shall:

  • Not provide the services, or rent, hire, customize, resell, redistribute or sublicense these services to any third party
  • Not modify, cut, translate, summarize, or create sub-work that dissociates or executes a reverse engineering to the design of “OZO Delivery” platform, or otherwise identifying or attempting to identify or access the source code or the internal design of the services or any text or multimedia images (images, audio/video files) or the data or other information that is provided by “OZO Delivery” or a third party of service providers.
  • Not delete, change or make any modifications to the copyrights or other official notifications presented in the services.
  • Not deliberately transfer or distribute the services or allow the services to be downloaded for other uses than those specified herein.
  • Not share the username or password, or any other access credentials to the services of “OZO Delivery”.
  • As part of the shipping policy of “OZO Delivery”, the users and service providers shall not buy, deliver, send, or receive the following categories of the materials and products and whatever is related to them. Moreover, you shall allow “OZO Delivery” to open any dispatch to ensure its safety and compliance with the conditions.
Categories Examples of Products and Categories
Alcohol wine, champagne, beer and others.
Prohibited animals and species Parts of animals, blood or other liquids, harmful herbs, prohibited seeds, plants or any other organic materials (including productive derivatives) that are in risk of extinction which should not be traded in accordance with the law.
Pornographic materials Pornographic materials or materials that can cause sexual abuse for children.
Copyrighted materials and applications Illegal copies of books, music, movies, and any other licensed and copyrighted materials including the copies that violate copyrights and the illegal copies of the applications, programs, video games, any other copyrighted and licensed materials such as original applications, bundle programs, other programs that enable sending messages of unknown source to emails.
Counterfeit and illegal items Counterfeit items and designs, materials not signed by celebrities
Devices and mechanisms used to detach or breach technical protection Any chips or other devices used to pass the protection of the digital devices including the devices that break the codes of the iPhones
Narcotics and its equipment Prohibited materials, narcotics, illegal drugs, equipment of preparation including herbal pills such as salvia, magic mushrooms, the materials that promote the use of these products, or the legal materials such as plants and herbs in a way that requires their digestion or inhalation or extraction of any illegal materials from them that produces the same effect of narcotics or illegal materials or that claim health benefits without proof or evidence.
Games and gambling Lottery tickets, sports betting, memberships of online gambling sites and any related content.
Electronic piracy materials The evidence, orientation, information and demands that violate the law through sabotage, enabling the illegal access of applications/ programs/ servers/ websites or any other protected properties.
Human organs Human organs or any parts of the body or fluids or stem cells or embryos.
Illegal and stolen items The materials, products and information that promote illegal items or enable the execution of illegal actions; the items that you do not own and do not have the right to sell, the items produced by violating the property rights of other parties; smuggled items and the items that violate the import, export, and preambles systems; the vehicles subject to the transport restrictions; the items registered in public records (such as real estates) whose transferal requires official procedures that cannot be accomplished online. You and the customer are completely responsible of making sure that all the materials that you sell are legal and permissible.
Illegal communication equipment The devices used to receive the signals of satellites or cables for free and the devices used to break the code of cable broadcasting, encryption cards and devices used to program encryption cards, illegal equipment and products that are used to modify cell phones and other equipment that are considered illegal in accordance with the systems of the communications organization or any regulating party in the country where these items are offered.
Super Drugs The medications and drugs that are not proved or the materials that are promoted as quick and successful treatment for health problems.
Inappropriate items The items, literary materials, products or any other materials that cause:
  • The defamation and libel of any person or group of people due to the race, country, religion, gender or any other cause.
  • The defamation and libel of any person or group of people protected from defamation and libel in accordance with the prevailing law (Such as the protection offered to the ruling families in some regions).
  • Inciting and encouraging violent actions.
  • Promoting intolerance and hatred.
  • Promoting the joining of terrorist groups or other organizations prohibited by law.
  • Promoting amendment theories specified by the law.
  • The contradiction of the prevailing moral regulations.
Aggressive and criminal items Criminal scenes, photos, and materials such as the personal belongings related to crimes or criminal actions.
Precious materials Selling large quantities of metals and precious or rare gemstones.
Copyrighted cultural materials and handmade products The materials included in the UNESCO treaty for the year 1970 regarding the means of prevention and protection of the illegitimate import, export and transport to the ownership of cultural properties or those forbidden to sell, export or transfer their ownership by law; handmade items; cave configurations, materials related to tombs which are protected by the laws.
Firework devices and hazardous materials Fireworks and items related to them which are considered in the markets in which they are sold: poisonous, flammable or radioactive and the materials such as gunpowder, explosives, benzene and propane containers.
Items subject to particular regulations Airbags, batteries that contain Mercury, Freon and similar cooling materials, chemical and synthetic solvents, medical operations, car plates, police preambles and equipment of the law enforcement authorities, devices to open locks, medical devices, insecticides, fitness equipment and electronic catalysts, retrieved materials, inspection and monitoring equipment used mainly to illegitimately spy on the audio or electronic calls or that enable the illegitimate spying on people and the recording of their calls, the items subject to censorship from the government or any other authorities.
Devices of traffic authorities Devices that cause radar jamming, the covers of car plates, devices that change traffic lights and other related products.
Weapons Weapons, ammunition and any other materials, which includes, without limitations, hidden and hard to detect weapons and knives, the weapons that take the form of pieces of art, silencers, ammunition cabinets, light weapons and tear gas.
Gross selling of currencies Discounted currencies, currency trading and the currencies supported by precious metals.
Misuse of the platform We completely reject any abusive language or bad behavior towards the company and/or the service we provide and/or any of our employees and/or service providers. If we decide, at our discretion, that any customer used abusive language towards the company and/or the service and/or the employees and/or the service providers, this will lead to the permanent suspension of the customer’s account without returning any amount due. This is considered as a threat of prosecution or defamation or libel.
Different materials The following items are also prohibited: debit cards, gift cards, passage permits, financial groups (stamps, money, etc..)
Heavy and huge materials Huge materials that do not fit in small cars and items that weigh more than 40 kg.
Luxurious and precious items Items with values exceeding 20000 EGP.
Animals Any kind of animals.

Legal Responsibility

The information, recommendations and services or any of that offered to you on or through the website, service and platform are for the purpose of general information only and do not represent any advice. “OZO Delivery” will reserve as much as possible the soundness and update of the website and platform and their contents, but it does not guarantee that the (contents) of the website or platform are free from errors, flaws, harmful programs, viruses and does not guarantee the soundness, accuracy and update of the website and platform.

“OZO Delivery” does not hold responsibility for any harms resulting from the use (or inability to use) the website or platform, including the harms caused by the harmful programs or viruses, and is not responsible for incorrect or incomplete information or website or platform, unless the harm is due to deliberate bad behavior or immense careless from “OZO Delivery”.

The responsibility of the quality of services requested through the platform or the entire service lies eventually on the “Service Provider”. “OZO Delivery” shall not accept, under any condition, any responsibility regarding the services provided or arising from the service provider, and is not responsible for any actions, behavior or carelessness, or all of that mentioned, from the service provider and thus, any complaints about the services should be submitted about the service provider.

Payment

“OZO Delivery” reserves the right to impose new fees for using the platform or the service or both. If “OZO Delivery” decides to impose new fees, you shall be notified and allowed to pursue or terminate the Agreement.

You shall pay the fees of the services or purchases to the service provider in cash once the service is provided to you. You hold the legal responsibility for not paying the fees of the services or purchases once provided to you.

“OZO Delivery” reserves the right to block the customer in case of not paying the fees of the provided service or in case of not receiving the purchases from the service provider, knowing that “OZO Delivery” shall not unblock the customer till the incurred service fees are paid.

Saudi Credit Bureau (SIMAH) Customer Consent

By agreeing to the existing user conditions and by using the platform or service, herby you Agree to provide OZO Delivery with any information that it requires for establishing and /or auditing and/or administering your accounts and facilities therewith and You authorize it to obtain and collect any information as it deems necessary or in need regarding you, your accounts and facilities therewith, from the Saudi Credit Bureau (SIMAH) and to disclose and share (inclusive of Data pooling) that information to the said company (SIMAH) or to any other agency approved by Saudi Arabian Monetary Agency ( SAMA)

Compensation

By agreeing to the existing user conditions and using the platform or service, you are agreeing to defend “OZO Delivery” and its subsidiaries, licensing parties, every one of its officials and managers, and other users, employees, lawyers and agents and not causing them harm and discharging them from any demands, costs, harms, losses, responsibilities and fees (including the fees and costs of lawyers) arising from or related to the following:

  1. Your breach or violation to any of the user conditions presented herein or any applicable law or regulations whether referred to in these terms and conditions of use or not.
  2. Your breach of any rights of others, including the service providers regulated by the platform.
  3. Your use or misuse of the platform or service.

SERVICE AVAILABILITY

OZO Delivery offers an ordering and delivery service from our Partner Stores & Restaurants, and our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. In addition, Each Partner Store & Restaurant has a prescribed delivery area. This is to ensure that your orders reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders to an area does not covered by our services. Operating hours will vary depending on local trading conditions and the availability of our Partner Stores. Please click on the relevant link to view the menus on our APP, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Store or Restaurant, in case of unavailability of the menu or your product, you can write it down in the specific area and our partner agent will deliver it for you or He/ She will offer an alternative in case of un availability.

We will do our best to ensure that your Orders is delivered by the time specified. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Store or Restaurant at that time. Delivery time that is showing in the Order as AVG 47 min for example, it means the average time, it is not a fixed time for the delivery, it would be more or less depends on store/ restaurants and the roads conditions. On the other hand, the expected delivery time is not fixed time it can be less or more for 15 minutes.

ORDERS

When you place an order through our Service, a Massage thanking you for your order and confirming that your order has been received and accepted by the Partner Agent and asking you to confirm your order (Hi “Customer Name”, thank you for using OZO Delivery, I’m “Partner Agent name” and it’s my pleasure to serve you, kindly confirm your order.) will be sent to you by us on behalf of the Partner Agent. The contract for the supply of any order through us will be between you and the Partner Agent and will only be formed when you have been sent the Confirmation Massage by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Orders arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 5 minutes of our Partner Agents physically reaching your address, we reserve the right to leave the premises, and you will be charged for the order plus the delivery fees. OZO Delivery seeks to provide a quality service and will be the first contact in event if there is a problem with your Order. We do monitor our Partner Agents very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner Agents or in respect of the Orders by emailing or calling us.

All Orders are subject to availability. Your Partner Agent may offer an alternative for any Order he/ she cannot provide you with. In case of special/ extra orders, it shall be mentioned to your Partner Agent in order to be able to meet your requirements accurately. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. OZO Delivery cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

Order Cancellation

The User/ Partner Agent has the rights to cancel his order for any given reason within 10 minutes from making the initial order and shall mention the reasons.

Violation of Shipping Policy

"OZO Delivery" reserves the right to execute any possible treatments to any violation of the shipping policy, and that includes, without limitation, the right to block the access to the services and programs of "OZO Delivery".

Services Modification

“OZO Delivery” reserves the right, at its sole discretion, to perform the following at any time:

  • Changing the services or any related materials at any time, and/or stopping the publishing of its services.
  • If “OZO Delivery” decides to stop publishing its services, it may choose to replace the services with other similar materials.

Limitations of Liability

“OZO Delivery” does not offer any guarantee, explicit or implied, regarding the services, as they are all presented "as they are". “OZO Delivery” disclaims explicitly, to the maximum extent by law, all guarantees, and includes but not limited certain specifications and markets, the suitability of ownership rights for sale. “OZO Delivery”, also, does not guarantee the accuracy, content, the timing of the services, or the results that the service users may or may not obtain. “OZO Delivery”, its agents, licensors or affiliates shall not be responsible, by any means, for the direct or indirect harms, penalties, private harms or the occurrence of accidental or dependent harms (which includes, without limitations, the harms resulting from the loss of profits, failure of business, loss of business information or other financial losses) resulting directly or indirectly from the access to the services and their use (or failure to use) or the reliance on them.

Any offers, advertisements or competitions not advertised on the official website of “OZO Delivery” or via the affiliated social media channels operated by “OZO Delivery” shall not be valid, and you shall not be entitled to request from “OZO Delivery” to execute them. In addition, “OZO Delivery” is not liable for any fraud resulting from offers, advertisements or competitions held unofficially under the name of “OZO Delivery”.

Safety

You acknowledge that you shall be solely responsible for the privacy of the services, and you shall be solely responsible for their use by anyone using your account and/or username or password or your access credentials. You also agree to notify “OZO Delivery” if you become aware of any loss, theft or unauthorized use to any password, username or IP address, or other means of accessing the services.

Dealing with Others

During the use of the website, platform and service, links to websites -owned and controlled by others- may be provided from time to time, in order to correspond with others, buy products or services from them or sharing the promotional codes they offer. These links take you outside the website, platform and service, and they are outside the control of “OZO Delivery”.

During your use of the website, platform and service, you may correspond, buy products or services or participate in promotional codes provided by service providers or advertisers or sponsors that display their items or services through a link on the website, or through the platform or service. These links take you outside the website, platform and service and they are outside the control of “OZO Delivery”. The websites that you are redirected to have independent terms and conditions, as well as an independent privacy policies' document. “OZO Delivery” is not responsible for the content of these websites or their activities and may not be questioned about it. Thus, you are responsible entirely for the risks resulting from visiting or logging into these websites.

Please notice that these websites may send cookies to the users, collect their information or request personal information. Thus, you are advised to check the conditions of use or the privacy policies in these websites before using them.

Duration and Termination of the Agreement

The Agreement between you and “OZO Delivery” is unlimited. You have the right to terminate the Agreement at any time by completely removing the platform installed on your smartphone. Thus, disabling your use of the platform and the service. You can close your user account at any time.

“OZO Delivery” has the right to terminate the Agreement immediately at any time (By disabling your use of the platform and the service), that is in case you did any of the following: a) The violation or breach of any of the user conditions, b) If “OZO Delivery” deems that you misuse the platform or the service. “OZO Delivery” is not obliged to send a prior notice of terminating the Agreement.

The Invalidation of One or More Terms

The Invalidation of One or More Terms

In the event of the presence of any invalid terms in these user conditions or the presence of an unacceptable term in certain conditions according to the standards of reasonableness and justice and only to this extent, both parties shall apply an acceptable term instead, taking into consideration all the circumstances and agreeing with the terms of the invalid term as much as possible and respecting the content and purpose of user conditions herein.

Modification of the Service and User Conditions

“OZO Delivery” reserves the right, at its sole discretion, to modify or replace any of the user conditions herein, change, suspend or stop the service or platform (including, but not limited to, the provision of any advantages, databases or content) at any time, by posting a notification on the website or sending you a notification through the service, platform or email address. “OZO Delivery” also has the right to place limitations on certain features and services or to limit your access to certain parts of the service or the whole service without notification or responsibility.

Notifications

“OZO Delivery” may send a notification by sending general notifications about the service or the platform or sending an email to your email address registered in your “OZO Delivery” user account, or to send a mail to the address registered in your “OZO Delivery” user account.

Applicable Law and Resolving Disputes

The existing user conditions which apply to any dispute, claim or disagreement arising from such user conditions or anything related to them, their breach, termination, execution, explanation or validation, the use of the website, service or platform, shall be subject to the applicable laws and regulations of the country in which the “OZO Delivery” is operating and are explained according to them.

Contact Us

If you have any questions regarding these service provider conditions, the practices of this application, your transactions within the application, you can contact us at the following:

Service Provider Conditions

Service Provider Conditions and Regulations of “OZO Delivery” Mobile Application

These conditions and regulations are considered to be an official agreement “Contract” between OZO Delivery Company for Communication and Information Technology , the owners of “OZO Delivery” trademark and the delivery "Service Providers". These service provider conditions regulate your use of “OZO Delivery” which is an electronic platform that allows service providers to provide services of purchasing on behalf of customers and providing delivery to locations pre-defined by the customers including customers’ residences. Therefore, the use of services provided by “OZO Delivery” application constitutes your consent to this Contract and its provisions. Consequently, you shall not use the application in case you do not agree with the terms and conditions presented in this Contract

“OZO Delivery” reserves the right to modify or change these terms and conditions without prior notice, and it is your responsibility as a user of the application to periodically review the terms and conditions of use for updates that may occur to these terms and conditions. Moreover, we urge you to review our privacy policy to learn more about how “OZO Delivery” uses the information provided by the users of the application

INFORMATION ABOUT US

OZO Delivery is a mobile application operated by OZO Delivery Company for Communication and Information Technology ("we" or "us" or "OZO Delivery"), incorporated and registered in Egypt, whose registered office is at 19- Block 26– District 1- City of 15th May- Cairo. OZO Delivery is a business where the Order is purchased and delivered by independent Agents (our "Partner Agents").

PURPOSE

The purpose of our Service is to provide a simple and convenient delivery service to our customers, linking them to you “our Partner Agents” and allowing them to order their needs from you. OZO Delivery markets products on behalf of our Partner Stores & Restaurants, concludes orders on their behalf and delivers to our customers.

Right to Obtain the Services

You acknowledge and guarantee the following

  • Your use of “OZO Delivery” services has never been suspended, and you have never been prevented from using the services at any time.
  • You are not a competitor to “OZO Delivery”, and you do not provide any competitive product to the services provided by “OZO Delivery”
  • You have full power and authority for the contract, and you shall not breach any law or contract.
  • You are an independent party and do not act as an agent, representative, distributor or partner of “OZO Delivery”. You may not, directly or indirectly, present yourself as a representative of “OZO Delivery” or act in a manner that may incur or create obligations without the prior written consent of “OZO Delivery”. If consent is granted, the limits of your conduct are limited to actions that allow you to execute the provided service only. Moreover, you shall not have the right to provide any offers to users on behalf of “OZO Delivery”, and you acknowledge that your breach of this term shall make you fully liable for all obligations arising out of such breach and shall expose you to criminal prosecution and prohibit your use of the platform.

Pledges and Guarantees

You acknowledge and guarantee that you shall:

  • Comply with all applicable laws and regulations in Egypt
  • Provide correct and accurate information to “OZO Delivery” and update it regularly.
  • Review and comply with any notices and notifications sent by “OZO Delivery” regarding your use of the services provided by “OZO Delivery” application.
  • Not duplicate a sublicense, version, publication, transfer, distribution, execution, display, selling or categorization of the services of “OZO Delivery”. Otherwise, you shall have transferred the service or used it commercially other than that allowed by this Contract.
  • Not use the information, content or any information you access or obtain through using the services of “OZO Delivery” for any purpose other than personal use and shall exclusively use the application and service for purposes pertaining to you and not send them to any third party (including for example, but not limited to, providing the service to someone else).
  • Use the service or the application for legitimate purposes only, and you shall not use the services to deliver or store any illegal materials or for fraud.
  • Commit to the safety measures of the products transported by your vehicle during delivery, so that the orders are delivered in sound healthy state
  • Not use the service or platform to cause harm, harassment or inconvenience of anyone.
  • Not obstruct proper operation of “OZO Delivery” application.
  • Not attempt to harm the service or application by any means.
  • Not copy or distribute the application or any other contents without obtaining a written permission from “OZO Delivery”
  • Keep the password of your account, or any other identification methods we provide you with in order to log into your account, secure and confidential.
  • Provide us with all the evidence that proves your identity at the sole discretion of “OZO Delivery”.
  • Only use wireless devices to access the internet or 3G data accounts (AP) that you are authorized to use.
  • “OZO Delivery” may refuse to offer the service or the use of the application without giving reasons.

Acceptance Requirements

For the applicant to be accepted as a delivery representative at OZo Delivery, the following requirements must be met:

  • The applicant must be at least 21 years of age
  • The applicant must have clean criminal record.
  • The applicant must have a valid driving license.
  • The applicant must have a vehicle at his disposal. In addition to a copy of the vehicle's insurance papers which must be uploaded to the link obtained after scanning the QR code.

Intellectual Property Rights

  • All the intellectual property rights of these services and all related materials (which include, but not limited to, any content that “OZO Delivery” presents, enrolls) is a property of “OZO Delivery”
  • You shall not reproduce or allow any person, for any reason, to use or reproduce the services or any trademarks or any other trade names that appear in the services.

Scope of License

“OZO Delivery” grants you a non-exclusive license that cannot be transformed, surrendered, sublicensed or terminated in order to obtain our services and use them for personal uses only, (For example, but not limited to, not for any commercial purposes). According to this Contract, you shall:

  • Not provide the services, or rent, hire, customize, resell, redistribute or sublicense these services to any third party.
  • Not modify, cut, translate, summarize, or create sub-work that dissociates or executes a reciprocate engineering to the design of “OZO Delivery” application, or otherwise identifying or attempting to identify or access the source code or the internal design of the services or any text or multimedia images (images, audio/video files) or the data or other information that is provided by “OZO Delivery” or a third party of service providers.
  • Not delete, change or make any modifications to the copyrights or other official notifications presented in the services.
  • Not deliberately transfer or distribute the services or allow the services to be downloaded for other uses than those specified herein.
  • Not allow the provision of the services or their access to anyone other than you.
  • Not share the username or password, or any other access credentials to the services of “OZO Delivery”.
  • As part of the shipping policy of “OZO Delivery”, the users and service providers shall not buy, deliver, send, or receive the following categories of the materials and products and whatever is related to them. “OZO Delivery” shall check the safety of any dispatch delivered through the application.
Categories Examples of Products and Categories
Alcohol wine, champagne, beer and others.
Prohibited animals and species Parts of animals, blood or other liquids, harmful herbs, prohibited seeds, plants or any other organic materials (including productive derivatives) that are in risk of extinction which should not be traded in accordance with the law.
Pornographic materials Pornographic materials or materials that can cause sexual abuse for children.
Copyrighted materials and applications Illegal copies of books, music, movies, and any other licensed and copyrighted materials including the copies that violate copyrights and the illegal copies of the applications, programs, video games, any other copyrighted and licensed materials such as original applications, bundle programs, other programs that enable sending messages of unknown source to emails.
Counterfeit and illegal items Counterfeit items and designs, materials not signed by celebrities which usually require these signatures, fake signatures, coins and stamps and other items which may be illegal
Devices and mechanisms used to detach or breach technical protection Any chips or other devices used to pass the protection of the digital devices including the devices that break the codes of the iPhones.
Narcotics and its equipment Prohibited materials, narcotics, illegal drugs, equipment of preparation including herbal pills such as salvia, magic mushrooms, the materials that promote the use of these products, or the legal materials such as plants and herbs in a way that requires their digestion or inhalation or extraction of any illegal materials from them that produces the same effect of narcotics or illegal materials or that claim health benefits without proof or evidence.
Games and gambling Lottery tickets, sports betting, memberships of online gambling sites and any related content.
Electronic piracy materials The evidence, orientation, information and demands that violate the law through sabotage, enabling the illegal access of applications/ programs/ servers/ websites or any other protected properties.
Human organs Human organs or any parts of the body or fluids or stem cells or embryos.
Illegal and stolen items The materials, products and information that promote illegal items or enable the execution of illegal actions; the items that you do not own and do not have the right to sell, the items produced by violating the property rights of other parties; smuggled items and the items that violate the import, export, and preambles systems; the vehicles subject to the transport restrictions; the items registered in public records (such as real estates) whose transferal requires official procedures that cannot be accomplished online. You and the customer are completely responsible of making sure that all the materials that you sell are legal and permissible
Illegal communication equipment The devices used to receive the signals of satellites or cables for free and the devices used to break the code of cable broadcasting, encryption cards and devices used to program encryption cards, illegal equipment and products that are used to modify cell phones and other equipment that are considered illegal in accordance with the systems of the communications organization or any regulating party in the country where these items are offered.
Super Drugs The medications and drugs that are not proved or the materials that are promoted as quick and successful treatment for health problems.
Inappropriate items The items, literary materials, products or any other materials that cause:
  • The defamation and libel of any person or group of people due to the race, country, religion, gender or any other cause.
  • The defamation and libel of any person or group of people protected from defamation and libel in accordance with the prevailing law (Such as the protection offered to the ruling families in some regions).
  • Inciting and encouraging violent actions.
  • Promoting intolerance and hatred.
  • Promoting the joining of terrorist groups or other organizations prohibited by law.
  • Promoting amendment theories specified by the law.
  • The contradiction of the prevailing moral regulations.
Aggressive and criminal items criminal items Criminal scenes, photos, and materials such as the personal belongings related to crimes or criminal actions.
Precious materials Selling large quantities of metals and precious or rare gemstones.
Copyrighted cultural materials and handmade products The materials included in the UNESCO treaty for the year 1970 regarding the means of prevention and protection of the illegitimate import, export and transport to the ownership of cultural properties or those forbidden to sell, export or transfer their ownership by law; handmade items; cave configurations, materials related to tombs which are protected by the federal laws such as the Federal Cave Resources Protection Act of 1988 and the Native American Graves Protection and Repatriation Act.
Firework devices and hazardous materials Fireworks and items related to them which are considered in the markets in which they are sold: poisonous, flammable or radioactive and the materials such as gunpowder, explosives, benzene and propane containers.
Items subject to particular regulations Airbags, batteries that contain mercury, freon and similar cooling materials, chemical and synthetic solvents, medical operations, car plates, police preambles and equipment of the law enforcement authorities, devices to open locks, medical devices, insecticides, fitness equipment and electronic catalysts, retrieved materials, inspection and monitoring equipment used mainly to illegitimately spy on the audio or electronic calls or that enable the illegitimate spying on people and the recording of their calls, the items subject to censorship from the government or any other authorities.
Devices of traffic authorities authorities Devices that cause radar jamming, the covers of car plates, devices that change traffic lights and other related products.
Weapons Weapons, ammunition and any other materials, which includes, without limitations, hidden and hard to detect weapons and knives, the weapons that take the form of pieces of art, silencers, ammunition cabinets, light weapons and tear gas.
Gross selling of currencies Discounted currencies, currency trading and the currencies supported by precious metals.
Delivery to children in primary or middle school or below that We have the right to refuse providing the service for all children under 18 years old. In addition to this, we have the right to refuse the transportation to any location inside or around primary or middle schools.
Misuse of the platform We completely reject any abusive language or bad behavior towards the company and/or the service we provide and/or any of our employees and/or service providers. If we decide, at our discretion, that any customer used abusive language towards the company and/or the service and/or the employees and/or the service providers, this will lead to the permanent suspension of the customer’s account without returning any amount due. This is considered as a threat of prosecution or defamation or libel.
Different materials The following items are also prohibited: debit cards, gift cards, passage permits, financial groups (stamps, money, etc..)
Taxi services Transporting people inside the city.
Heavy and huge materials Huge materials that do not fit in small cars and items that weigh more than 40 kg.
Luxurious and precious items Items with values exceeding 20000 EGP.
Animals Any kind of animals.

Legal Responsibility

  • The information, recommendations and services or any of that offered to you on or through the website, service and application are for the purpose of general information only and do not represent any advice.
  • “OZO Delivery” will reserve as much as possible the soundness and update of the website and application and their contents, but it does not guarantee that the (contents) of the website or application are free from errors, flaws, harmful programs, viruses and does not guarantee the soundness, accuracy and update of the website and application.
  • “OZO Delivery” does not hold responsibility for any harms resulting from the use (or inability to use) the website or application, including the harms caused by the harmful programs or viruses, and is not responsible for incorrect or incomplete information or website or application, unless the harm is due to deliberate bad behavior or immense careless from “OZO Delivery”.
  • “OZO Delivery” does not hold responsibility for any harms resulting from the use (or inability to use) electronic contact methods with the website or the application, including, but not limited to, the harms resulting from not delivering the electronic correspondence or the delay, or obstruction of the same, or the manipulation of the electronic correspondence by others or by the computer software used for electronic correspondence and transferring viruses.
  • The responsibility of the quality of services requested through the application or the entire service lies on you. “OZO Delivery” shall not accept, under any condition, any responsibility in this aspect. However, “OZO Delivery” has the right to review your performance and consequently terminating your license.
  • “OZO Delivery” shall not accept, under any condition, any responsibility regarding the delivery services provided by the service provider or arising from him.
  • “OZO Delivery” is not responsible for any actions, behavior or carelessness, or all of that mentioned, from the delivery service provider.
  • Any complaints of the delivery service submitted by the customers shall be directly presented to “OZO Delivery”; however, “OZO Delivery” does not take any responsibility in that and only acts as a link between both sides.

Payment

  • “OZO Delivery” reserves the right to impose new fees for using the application or the service or both.
  • If “OZO Delivery” decides to impose new fees or commission rates, you shall be notified and allowed to pursue or terminate the Contract.
  • “OZO Delivery” determines its commission rates which are collected from the service provider according to the market needs. The service provider has the right to request the discontinuation in case the rates are not suitable for him. The continuation of the service provider after being notified with the new rates is considered to be an explicit agreement from him on the new rates.
  • “OZO Delivery” may modify or update the fees from time to time, and you are responsible for being aware of the current rates of the service.
  • You shall collect the delivery fees of the service from the customer in cash once the service is provided. You are solely responsible for not collecting the delivery fees of the service and you acknowledge to pay to “OZO Delivery” its agreed upon rate for every delivery you perform. Moreover, you shall accept any coupon used by the customer in the request. “OZO Delivery” shall compensate you for the coupon as clarified in the request.
  • You acknowledge and agree to always commit to honesty regarding the value and reality of the operations and otherwise. You also agree that in the event of cheating, manipulation or deception, you shall be subject to the suspension of the services related to you and blocking them from “OZO Delivery” application. “OZO Delivery” also has the right to collect a fine for misuse worth 5000 EGP, in addition to the right of “OZO Delivery” to request compensation for all the damages that resulted or shall result from this deception, manipulation or misuse.

Saudi Credit Bureau (SIMAH) Customer Consent

By agreeing to the existing user conditions and by using the platform or service, herby you Agree to provide OZO Delivery with any information that it requires for establishing and /or auditing and/or administering your accounts and facilities therewith and You authorize it to obtain and collect any information as it deems necessary or in need regarding you, your accounts and facilities therewith, from the Saudi Credit Bureau (SIMAH) and to disclose and share (inclusive of Data pooling) that information to the said company (SIMAH) or to any other agency approved by Saudi Arabian Monetary Agency ( SAMA)

Compensation

By agreeing to the existing service provider conditions and using the application or service, you are agreeing to defend “OZO Delivery” and its subsidiaries, licensing parties, every one of its officials and managers, and other users, employees, lawyers and agents and not causing them harm and discharging them from any demands, costs, harms, losses, responsibilities and fees (including, but not limited to, the fees and costs of lawyers) arising from or related to the following:

  • Your breach or violation to any of the service provider conditions presented herein or any applicable law or regulations whether referred to in these terms and conditions of use or not.
  • Your breach of any rights of others, including the delivery service providers regulated by the application.

SERVICE AVAILABILITY

OZO Delivery offers an ordering and delivery service from our Partner Stores & Restaurants, and our aim is to provide the best delivery service possible to our customers. Unfortunately, things do not always go as planned and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. In addition, Each Partner Store & Restaurant has a prescribed delivery area. This is to ensure that customers’ orders reach their door when they are at their best. If they live outside the delivery areas, a message will appear on screen notifying them that ordering online will not be possible. We do not accept orders to an area does not covered by our services. Operating hours will vary depending on local trading conditions and the availability of our Partner Stores. Customers will view the menus on our APP, and then click on their chosen menu which will provide them with the option to submit their order of their chosen Partner Store or Restaurant, in case of unavailability of the menu or required product, customers can write it down in the specific area and you shall deliver it to the customer or you will offer an alternative in case of un availability.

You shall do your best to ensure that Customers’ Orders is delivered by the time specified. The timing of order is determined by taking into account the number of orders and the circumstances being faced by the Partner Store or Restaurant at that time.

ORDERS

When customers place an order through our Service, and you accept the order, a Massage thanking them for their order and confirming that their order has been received and accepted by you and asking him to confirm the order (Hi “Customer Name”, thank you for using OZO Delivery, I’m “Partner Agent name” and it’s my pleasure to serve you, kindly confirm your order.) will be sent to the customer by us on your behalf. The contract for the supply of any order through us will be between you and the Customer and will only be formed when you accept the order and the Confirmation Massage by us have been sent. Please also ensure that you provide an accurate telephone number as this is how we will communicate with you about the Order. When you arrive to the correct location to deliver the order, you shall massage the customer via the App and call him directly. If customer does not open the door or respond to telephonic correspondence within 10 minutes of your physically reaching his/ her address, we reserve the right to leave the premises, and the customer will be charged for the order plus the delivery fees. OZO Delivery seeks to provide a quality service and will be the first contact in event if there is a problem with the Order. Please let us know if you have any comments relating to our customer or in respect of the Orders by emailing or calling us.

All Orders are subject to availability. You shall offer an alternative for any Order you cannot provide the customer with. In case of special/ extra orders, it shall be mentioned to you by customers in order to be able to meet their requirements accurately.

Order Cancellation

You and the user has the rights to cancel his order for any given reason within 10 minutes from making the initial order and shall mention the reasons.

Violation of Shipping Policy

“OZO Delivery” reserves the right to execute any possible treatments to any violation of the shipping policy, and that includes, without limitation, the right to block the access to the services and programs of “OZO Delivery”.

Services Modification

“OZO Delivery” reserves the right, at its sole discretion, to perform the following at any time:

  • Changing the services or any related materials at any time, and/or stopping the publishing of its services.
  • If “OZO Delivery” decides to stop publishing its services, it may choose to replace the services with other similar materials.

Limitations of Liability

  • “OZO Delivery” does not offer any guarantee, explicit or implied, regarding the services, as they are all presented "as they are".
  • “OZO Delivery” disclaims explicitly, to the maximum extent by law, all guarantees, and includes but not limited to, the guarantees of suitability to a certain purpose, suitability to certain specifications and markets, the suitability of ownership rights for sale.
  • “OZO Delivery”, also, does not guarantee the accuracy, content, the timing of the services, or the results that the service users may or may not obtain.
  • “OZO Delivery”, its agents, licensors or affiliates shall not be responsible, by any means, for the direct or indirect harms, penalties, private harms or the occurrence of accidental or dependent harms (which includes, without limitations, the harms resulting from the loss of profits, failure of business, loss of business information or other financial losses) resulting directly or indirectly from the access to the services and their use (or failure to use) or the reliance on them.
  • Any offers, advertisements or competitions not advertised on the official website of “OZO Delivery” or via the affiliated social media channels operated by “OZO Delivery” shall not be valid, and customers shall not be entitled to request from “OZO Delivery” to execute them. In addition, “OZO Delivery” is not liable for any fraud resulting from offers, advertisements or competitions held unofficially under the name of “OZO Delivery”.

Safety

  • You acknowledge that you shall be solely responsible for the privacy of the services, and you shall be solely responsible for their use by anyone using your account and/or username or password or your access credentials.
  • You also agree to notify “OZO Delivery” if you become aware of any loss, theft or unauthorized use to any password, username or IP address, or other means of accessing the services.

Dealing with Others

  • During the use of the website, application and service, links to websites -owned and controlled by others- may be provided from time to time, in order to correspond with others, buy products or services from them or sharing the promotional codes they offer. These links take you outside the website, application and service, and they are outside the control of “OZO Delivery”
  • During your use of the website, application and service, you may correspond, buy products or services or participate in promotional codes provided by service providers or advertisers or sponsors that display their items or services through a link on the website, or through the platform or service. These links take you outside the website, application and service and they are outside the control of “OZO Delivery”. The websites that you are redirected to have independent terms and conditions, as well as independent privacy policies. “OZO Delivery” is not responsible for the content of these websites or their activities and may not be questioned about it. Thus, you are responsible entirely for the risks resulting from visiting or logging into these websites.
  • Please notice that these websites may send cookies to the users, collect their information or request personal information. Thus, you are advised to check the conditions of use or the privacy policies in these websites before using them.

The Duration and Termination of the Contract

  • The Contract between you and “OZO Delivery” is unlimited. You have the right to terminate the Contract at any time by completely removing the application installed on your smartphone. Thus, disabling your use of the application and the service. You can close your service provider account at any time.
  • “OZO Delivery” has the right to terminate the Contract immediately at any time (By disabling your use of the application and the service), that is in case you did any of the following:
  • The violation or breach of any of the service provider conditions.
    If “OZO Delivery” deems that you misuse the application or the service.
  • “OZO Delivery” is not obliged to send a prior notice of terminating the Contract.

The Invalidation of One or More Term

  • The invalidation of any of the terms of the service provider conditions herein shall not affect the validity of the rest of the terms mentioned herein.
  • In the event of the presence of any invalid terms in these service provider conditions or the presence of an unacceptable term in certain conditions according to the standards of reasonableness and justice and only to this extent, both parties shall apply an acceptable term instead, taking into consideration all the circumstances and agreeing with the terms of the invalid term as much as possible and respecting the content and purpose of service provider conditions herein.

Modification of the Service and Service Provider Conditions

  • “OZO Delivery” reserves the right, at its sole discretion, to modify or replace any of the service provider conditions herein, change, suspend or stop the service or application (including, but not limited to, the provision of any advantages, databases or content) at any time, by posting a notification on the website or sending you a notification through the service, application or email address.
  • “OZO Delivery” also has the right to place limitations on certain features and services or to limit your access to certain parts of the service or the whole service without notification or responsibility.

Notification

  • “OZO Delivery” may send a notification by sending general notifications about the service or the application or sending an email to your email address registered in your “OZO Delivery” account, or to send a mail to the address registered in your “OZO Delivery” account

The Applicable Law and Resolving Disputes

The existing service provider conditions which apply to any dispute, claim or disagreement arising from such service provider conditions or anything related to them, their breach, termination, execution, explanation or validation, the use of the website, service or application, shall be subject to the applicable laws and regulations in Egypt and are explained according to them.

Contact Us

If you have any questions regarding these service provider conditions, the practices of this application, your transactions within the application, you can contact us at the following: